Reference

Terms That Govern Your 3vk Account

These terms set out what you agree to when you open and use a 3vk account — covering deposits via bKash, Nagad, and Rocket, how your wallet works, and what access depends on your local law and eligible region. Read them before you start.

Account eligibilityWallet & payment rulesAccess by regionAccount conductHow to contact us
3vk Terms That Govern Your 3vk Account
TERMS CONTACT

Questions About These Terms

If something in these terms is unclear — whether it is about your account status, a wallet transaction, or what access rules apply to your region — reach out through any of the channels below. Our team handles terms-related queries alongside general account support.

Live Chat Open the chat window from any page on 3vk. For terms and account queries, describe your issue and our team will respond directly.
Email Support Send your terms or account question to our support address. Include your registered mobile number so we can locate your account quickly.
Account Help Centre The help section inside your account covers common terms questions — wallet rules, eligibility, and what to do if your account is flagged.
HOW WE OPERATE

How 3vk Handles Your Account and Data

We keep your account data and transaction history secure using encrypted connections across all sessions, whether you are on mobile or desktop. Here is how we handle the key areas these terms touch.

Account Security

Your account is protected by password and, where enabled, OTP verification sent to your registered mobile number. Never share your login with anyone.

Data Retention

We retain account and transaction records for as long as your account is active and for a period after closure, in line with our data policy and applicable rules.

Wallet Verification

Before processing a withdrawal to bKash, Nagad, or Rocket, we verify that the wallet number matches your registered account identity. This step protects your funds.

Requesting Changes

To update your registered mobile number or request account data, contact support via live chat or email with your account details and a valid reason.

Common Questions on These Terms

These are the questions we hear most often about how the terms apply to accounts, wallets, and access in Bangladesh.

Account eligibility depends on your age and whether online gaming is permitted under the laws that apply to you. Access is available only in supported regions where local law allows it.

No. Each person may hold one account only. Duplicate accounts linked to the same identity, mobile number, or device may be suspended and balances held pending review.

We post updated terms here and notify you of material changes via your registered contact. Continuing to use your account after the effective date means you accept the revised terms.

We check that your bKash, Nagad, or Rocket number matches your registered account before releasing funds. This step prevents unauthorised withdrawals and protects your balance.

Contact support via live chat or email and request account closure. Withdraw your remaining balance first; once the account is closed, access to the wallet is removed.

Reach out to our support team with your registered mobile number and a written request. We will confirm what data we hold and how it can be provided to you.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.