Reference

How 3vk Handles Your Personal Data

Your account with 3vk involves personal data — your mobile number, wallet details, and session activity. This policy explains exactly what we collect, why we collect it, and how you can control it.

Data you controlbKash, Nagad, Rocket wallet privacyAccount security practicesYour right to request changes

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Data We Hold and Why We Hold It

3vk Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open an account, we collect the information needed to run it: your mobile number, the wallet method you use — bKash, Nagad, or Rocket — and the transaction references tied to each deposit or withdrawal. We do not store your mobile wallet PIN or

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full wallet credentials; those stay inside your own bKash, Nagad, or Rocket app. We also collect device identifiers and session logs to keep your account secure across browser and mobile sessions. This lets us detect unusual login attempts and flag them before they become a problem.
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Cookies and similar tools track your in-session behaviour — which pages you visited, how long you stayed — so the lobby loads faster on your next visit. You can clear these through your browser settings at any time. We retain transaction records for as long as
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required by applicable financial regulations in the jurisdictions where we operate. Account data is held while your account remains active; once you close it, we delete or anonymise personal records within the period set by those same regulations. We do not sell your data to third
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parties. Where we share data — for example, with payment processors handling your Nagad or Rocket transfer — it is only to complete the transaction you initiated.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

PRIVACY CONTACT

Reach Us About Your Data

If you want to access, correct, or delete the personal data we hold on your account, contact our support team directly. We handle data requests separately from general account queries so they reach the right team without delay. Response times depend on the nature of the request and applicable regulatory requirements.

Live Chat Open the chat widget from any page on 3vk to raise a data request. Our Bangladesh support team picks up chat queries during active hours.

Email Support Send your data access or deletion request to our support address listed in the account help section. Include your registered mobile number for faster matching.

Account Settings Some data preferences — like cookie consent and marketing communications — can be adjusted directly inside your account settings without contacting support.

HOW WE PROTECT IT

Security, Cookies, Retention and Access

We use SSL encryption on every page and every API call, so data moving between your phone and our servers is protected in transit. Account sessions are tied to your device token, which means a login from an unrecognised device triggers a verification step before access is granted.

Encryption in Transit SSL covers all connections between your device and 3vk servers. This applies whether you are on mobile data or Wi-Fi, and across both browser and app sessions.

Cookie Controls We use session cookies for login continuity and analytics cookies to improve page load times. You can withdraw cookie consent through your browser or our cookie banner at any time.

Data Retention Active account data is held while your account is open. After closure, personal records are deleted or anonymised within the period required by applicable financial regulations.

Requesting Changes To correct inaccurate data or request deletion, contact support via live chat or email. We verify your identity before making any changes to protect your account from unauthorised requests.

Common Questions About Your Privacy

Here are the questions we hear most often about how your data is handled on 3vk.

We collect your mobile number, the wallet method you register — bKash, Nagad, or Rocket — and transaction references for each payment. Device identifiers and session logs are also recorded for security purposes.

No. We never store your wallet PIN or full wallet credentials. Only the transaction reference number is logged on our side; your PIN stays inside your own wallet app.

Contact support via live chat on 3vk or by email, including your registered mobile number. We verify your identity first, then provide the data held on your account within the applicable regulatory timeframe.

Yes. Submit a deletion request through live chat or email support. Some records must be retained for regulatory compliance even after account closure, but personal identifiers are removed or anonymised once that period ends.

Only where necessary to complete a transaction — for example, passing a reference to the payment processor handling your Nagad or Rocket transfer. We do not sell personal data to any third party.

Access to 3vk and the applicability of this policy depend on your local law and eligible regions. If you are unsure whether use of the platform is permitted where you are, check your local regulations before proceeding.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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How 3vk Handles Your Personal Data

Reach Us About Your Data

Security, Cookies, Retention and Access

Common Questions About Your Privacy

01 What personal data does 3vk collect when I open an account?

02 Does 3vk store my bKash, Nagad, or Rocket PIN?

03 How do I request access to the data 3vk holds on me?

04 Can I ask 3vk to delete my personal data?

05 Does 3vk share my data with third parties?

06 Does this privacy policy apply to me if I am in Bangladesh?

Privacy Policy

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